Last Updated: September 01, 2025
1. Introduction
At Velvetine Majesty, we are committed to ensuring that our customers are delighted with their purchases. If you encounter any issues with your order, this Refund Policy outlines the conditions under which refunds may be granted, as well as the procedures for requesting a refund.
2. Eligibility for Refunds
Timeframe: Refund requests must be made within 30 days of the delivery date.
Conditions for Refund: Refunds are available only in the following circumstances:
Manufacturing Defects: If the product has a defect in manufacturing.
Incorrect Products: If you receive a product that is not what was ordered.
Quality Issues: If the product does not meet the quality standards described on our Site.
3. Size Issues
Size Verification: We provide a detailed size chart on our Site to help you select the correct size. We kindly request that you carefully review the size chart and double-check your measurements before placing an order to ensure the perfect fit.
Refunds for Size Issues: Refunds will not be granted for products that do not fit properly if the size was correctly chosen according to our size chart. Please ensure that you refer to the size chart before making your purchase.
4. Return Procedures
Initiating a Return: To request a return, please contact us at support@velvetinemajesty.com within 30 days of receiving your order. Provide your order number, a description of the issue, and any supporting documentation or photos if applicable.
Return Instructions: Once your return request is approved, we will provide instructions on how to return the product. The product must be returned in its original condition and packaging.
5. Inspection and Refund Processing
Inspection: After receiving the returned product, our team will inspect it to confirm that it meets the conditions for a refund. This inspection ensures that the product is returned in its original state and verifies the reported issue.
Refund Decision: Refunds will be processed to the original payment method after the inspection is complete. Please allow up to 10 to 15 business days from the receipt of the returned item for your refund to be processed.
Non-Refundable Shipping Costs: Shipping costs are non-refundable. This includes both the initial shipping cost and any return shipping costs, unless the return is due to a manufacturing defect or error on our part.
6. Non-Refundable Items
Exclusions: We do not offer refunds for products that are not defective, incorrectly ordered, or do not meet our quality standards. Items must be returned in their original condition to be eligible for a refund.
7. Contact Us
If you have any questions regarding our Refund Policy or need assistance with a return, please contact us at:
Velvetine Majesty
Email: support@velvetinemajesty.com